While phones might not have the same significance as they did 20 years ago, they are still essential to doing business. Even with the advent of email, text, live chat, and instant messaging, many people prefer having a phone conversation with a live person over any other method.
But today’s business landscape is hectic. As a small business owner or entrepreneur, you wear many hats. Nowadays, you’re busier than ever, and you don’t always have time to pick up the phone.
But what if you miss that all-important call that could change everything? It’s a scenario you don’t want to imagine. Even if the missed call isn’t a game-changer, it could still cause a potential customer to take their business elsewhere, which would be a shame.
The Benefits of Phone Answering Services for Small Businesses
1. Build Trust
Probably the most significant advantage of having an answering service is that you’ll never miss a call. When customers know that there will always be someone on the other end, it helps you build trust and loyalty, and that’s something you can’t put a price on.
2. Improve Customer Service
If you do business online, you’re likely selling to people all over the world. Overseas customers don’t live in the same time zone and may have questions during times when you’re not fully staffed. An answering service ensures your customers always have support, no matter where they are.
3. Build Loyalty
Your answering service team is trained to respond according to your brand guidelines. They’ll use your scripts and provide a personal touch that helps people feel closer to your brand, helping you build strong relationships based on loyalty.
4. Reduce Costs
Hiring a professional answering service is much less expensive than a full-time employee. Plus, you’ll get round-the-clock, 24/7 coverage. Your service does not take vacations or sick days, and you’ll pay a predictable monthly fee without the added costs of payroll taxes and benefits. You are hiring a company, which acts as a contractor, and your service personnel works for us.
5. Project a Professional Image
Answering services are also perfect for entrepreneurs, freelancers, and independent contractors who do not maintain physical office space. Despite your lack of brick-and-mortar, you can still stand toe to toe with other businesses in your area and ensure your customers are well looked after.
6. Stay Focused
Business owners spend an inordinate amount of time fielding correspondence. How do you ever get any work done? A professional answering service helps you stay focused and in the flow zone while ensuring you never miss an important call. Innovation and great customer service? Yes, please!
Now that you know the benefits of a professional answering service, drop us a line to get started. We’ll walk you through the process and get you set up in no time! It all starts with a phone call. Let’s talk!
